Frequently Asked Questions
Chargeback (eng. Chargeback, from charge - requirement, back - return) is a procedure for protesting a banking transaction provided for and regulated by the international payment systems VISA, MIR and MasterCard. In simple words, chargeback is the process of canceling a card transaction and returning money to the owner.

The chargeback procedure is initiated by the cardholder. The merchant is usually the defendant. The regulator and arbiter are the issuing bank, the acquiring bank and the SME.

The launch of the chargeback procedure is as follows. The cardholder must provide a list of documents and evidence substantiating fraudulent actions or misappropriation of funds by the defendant. Next comes the investigation by the regulator. If the applicant is right, the bank returns the funds to the owner's card. All costs are borne by the outlet.