Privacy policy
ABC Family Law and its affiliates (including Disputelab.com, eConsumer Services, and Global Risk Technologies) have adopted this Privacy Policy ("Policy") to establish and maintain an adequate level of Personal Data privacy protection per the obligations set out under the Privacy Shield Framework. This Policy applies to the processing of Personal Data that ABC Family Law obtains from Customers located in the European Union and Switzerland.
ABC Family Law complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework ("Privacy Shield") as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and/or Switzerland, as applicable to the United States in reliance on Privacy Shield. ABC Family Law has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
All ABC Family Law Employees who handle Personal Data from Europe are required to comply with the Principles stated in this Policy.
1. SCOPE
This Policy applies to the processing of Customer Personal Data and/or HR data that ABC Family Law receives in the United States concerning either Customers and/or ABC Family Law EU human resource data. This Policy applies to all of our US legal entities, subsidiaries and/or affiliates (listed below under Other Covered Entities).
Other Covered Entities
ABC Family Law has designated its Legal Department to oversee its information security program, including its compliance with the Privacy Shield program. The Legal Department shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to support@ABCFamily.Law
ABC Family Law will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that it collects. ABC Family Law personnel will receive training, as applicable, to effectively implement this Policy. Please refer to Section 6 for a discussion of the steps that ABC Family Law has undertaken to protect Personal Data.
3. RENEWAL / VERIFICATION
ABC Family Law will renew its Privacy Shield certification annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism. Prior to the re-certification, ABC Family Law will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of Customer Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, ABC Family Law will undertake the following:
ABC Family Law provides various solutions to its Customers, which are predominantly business Customers, and collects some Personal Data from Customers when they purchase our services, log in to their account, request information from ABC Family Law, or otherwise communicate with ABC Family Law. For example, ABC Family Law’s Customers may choose to seek live support or request transactional data concerning a chargeback or the associated customer to a transaction where a chargeback has occurred.
The Personal Data that ABC Family Law collects may vary based on the Customers and their specific request for services. As a general matter, ABC Family Law may collect the following types of Personal Data from its Customers: contact information, including, a contact person's name, work email address, work mailing address, work telephone number, title, and company name, as well as payment information (which might include credit card and/or bank account information). Customers have the option to log in to their accounts online and ABC Family Law will collect information that Customers choose to provide to ABC Family Law through these portals.
ABC Family Law serves as a service provider to its Customers. In our capacity as a service provider, ABC Family Law will receive, store, and/or process Personal Data owned and/or controlled by our Customers, including information about their employees, clients, customers, agents, or other individuals. In such cases, ABC Family Law is acting as a data processor and will process the personal information on behalf of and under the direction of each Customer. The information collected from ABC Family Law’s Customers in this capacity is used for managing transactions, reporting, invoicing, renewals, other operations related to providing services to the Customer, and as otherwise requested by the Customer.
5. DISCLOSURES / ONWARD TRANSFERS OF PERSONAL DATA
Except as otherwise provided herein, ABC Family Law discloses Personal Data only to a Third Party who reasonably need to know such data. Such recipients must agree to abide by confidentiality obligations. ABC Family Law provides, upon request, Mutual Non-Disclosure Agreements for its Customers, which may be tailored based upon Customer’s individual business needs, as a means to control and limit the disclosure of Customer Personal Data.
ABC Family Law may provide Personal Data to a Third Party that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, ABC Family Law may store such Personal Data in the facilities operated by a Third Party. Such Third Party must agree to use such Personal Data only for the purposes for which they have been engaged by ABC Family Law and they must either: (1) comply with the Privacy Shield principles or another mechanism permitted by the applicable European data protection law(s) for transfers and processing of Personal Data; or (2) agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy. ABC Family Law also may disclose Personal Data for other purposes or to another Third Party when a Data Subject has consented to or requested such disclosure. In cases of onward transfer to third parties of data of E.U. or Swiss individuals, received pursuant to the E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, ABC Family Law is potentially liable.
6. DATA INTEGRITY AND SECURITY
ABC Family Law uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. ABC Family Law has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. For example, electronically-stored Personal Data is stored on a secure network with firewall protection, and access to ABC Family Law's electronic information systems requires user authentication via password or similar means. ABC Family Law also employs access restrictions, limiting the scope of Employees who have access to Customer Personal Data. Further, ABC Family Law uses secure encryption technology to protect certain categories of Personal Data. Despite these precautions, no data security safeguards can guarantee absolute security all of the time, and as such ABC Family Law does not make any such guarantee.
7. NOTIFICATION
ABC Family Law notifies Customers about its adherence to the Privacy Shield principles through its publicly posted website privacy policy, available at https://ABCFamily.Law/privacy/
8. ACCESSING PERSONAL DATA
ABC Family Law personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized.
9. RIGHT TO ACCESS, CHANGE OR DELETE PERSONAL DATA
This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles. ABC Family Law will make Employees aware of changes to this policy, and will notify Customers if any changes are made that materially affect the way that Personal Data is handled and previously collected, and ABC Family Law will allow Customers to choose whether their Personal Data may be used in any materially different manner.
11. QUESTIONS OR COMPLAINTS
Customers may contact ABC Family Law with questions or complaints concerning this Policy at the following address: support@ABCFamily.Law
12. ENFORCEMENT AND DISPUTE RESOLUTION
In compliance with the Privacy Shield Principles, ABC Family Law commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ABC Family Law at:
Pamela Valerie Sookdeo
ABC Family Law
3 Bedford Gardens,
Luton, United Kingdom, LU3 1BX
Email: support@ABCFamily.Law
Phone: +442081576559
We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your inquiry or complaint. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit your countries DPA for more information or to file a complaint.
ABC Family Lawhas further committed to refer unresolved Privacy Shield complaints to the appropriate EU data protection authorities (DPAs) and/or the Swiss Federal Data Protection and Information Commissioner (FDPIC). The services of the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) are provided at no cost to you.
Under certain conditions, more fully described on the Privacy Shield Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
13. Definitions
Capitalized terms in this Policy have the following meanings:
"Customer" means a prospective, current, or former partner (distributor or reseller), vendor, supplier, customer, or client of ABC Family Law. The term also shall include any individual agent, employee, representative, customer,
or client of a ABC Family Law Customer where ABC Family Law has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.
"Data Subject" means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her
personal physical, psychological, mental, economic, cultural or social characteristics. For Customers residing in Switzerland, a Data Subject also may include a legal entity.
"Employee" means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of ABC Family Law or any of its affiliates or subsidiaries, who is also a resident
of a country within the European Economic Area.
"Europe" or "European" refers to a country in the European Economic Area.
"Personal Data" as defined under the European Union Directive 95/46/EC means data that personally identifies or may be used to personally identify a person, including an individual's name in combination with country of birth,
marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, email address, user ID, password, and identification numbers. Personal Data does not
include data that is de-identified, anonymous, or publicly available. For Switzerland, the term "person" includes both a natural person and a legal entity, regardless of the form of the legal entity.
"Third Party" means any individual or entity that is neither ABC Family Law nor a ABC Family Law employee, agent, contractor, or representative.
ABC Family Law complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework ("Privacy Shield") as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and/or Switzerland, as applicable to the United States in reliance on Privacy Shield. ABC Family Law has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
All ABC Family Law Employees who handle Personal Data from Europe are required to comply with the Principles stated in this Policy.
1. SCOPE
This Policy applies to the processing of Customer Personal Data and/or HR data that ABC Family Law receives in the United States concerning either Customers and/or ABC Family Law EU human resource data. This Policy applies to all of our US legal entities, subsidiaries and/or affiliates (listed below under Other Covered Entities).
Other Covered Entities
- DisputeLab.com
- eConsumer Services
- Global Risk Technologies
- Artefacts Solutions, INC.
- FI911.COM
ABC Family Law has designated its Legal Department to oversee its information security program, including its compliance with the Privacy Shield program. The Legal Department shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to support@ABCFamily.Law
ABC Family Law will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that it collects. ABC Family Law personnel will receive training, as applicable, to effectively implement this Policy. Please refer to Section 6 for a discussion of the steps that ABC Family Law has undertaken to protect Personal Data.
3. RENEWAL / VERIFICATION
ABC Family Law will renew its Privacy Shield certification annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism. Prior to the re-certification, ABC Family Law will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of Customer Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, ABC Family Law will undertake the following:
- 3.1 Review this Privacy Shield policy and its publicly posted website privacy policy to ensure that these policies accurately describe the practices regarding the collection of Customer Personal Data;
- 3.2 Ensure that the publicly posted privacy policy informs Customers of ABC Family Law's participation in the Privacy Shield program and where to obtain a copy of additional information (e.g., a copy of this Policy);
- 3.3 Ensure that this Policy continues to comply with the Privacy Shield principles;
- 3.4 Confirm that Customers are made aware of the process for addressing complaints and any independent dispute resolution process (ABC Family Law may do so through its publicly posted website, Customer contract, or both);
- 3.5 Review its processes and procedures for training Employees about ABC Family Law's participation in the Privacy Shield program and the appropriate handling of Customer Personal Data.
ABC Family Law provides various solutions to its Customers, which are predominantly business Customers, and collects some Personal Data from Customers when they purchase our services, log in to their account, request information from ABC Family Law, or otherwise communicate with ABC Family Law. For example, ABC Family Law’s Customers may choose to seek live support or request transactional data concerning a chargeback or the associated customer to a transaction where a chargeback has occurred.
The Personal Data that ABC Family Law collects may vary based on the Customers and their specific request for services. As a general matter, ABC Family Law may collect the following types of Personal Data from its Customers: contact information, including, a contact person's name, work email address, work mailing address, work telephone number, title, and company name, as well as payment information (which might include credit card and/or bank account information). Customers have the option to log in to their accounts online and ABC Family Law will collect information that Customers choose to provide to ABC Family Law through these portals.
ABC Family Law serves as a service provider to its Customers. In our capacity as a service provider, ABC Family Law will receive, store, and/or process Personal Data owned and/or controlled by our Customers, including information about their employees, clients, customers, agents, or other individuals. In such cases, ABC Family Law is acting as a data processor and will process the personal information on behalf of and under the direction of each Customer. The information collected from ABC Family Law’s Customers in this capacity is used for managing transactions, reporting, invoicing, renewals, other operations related to providing services to the Customer, and as otherwise requested by the Customer.
5. DISCLOSURES / ONWARD TRANSFERS OF PERSONAL DATA
Except as otherwise provided herein, ABC Family Law discloses Personal Data only to a Third Party who reasonably need to know such data. Such recipients must agree to abide by confidentiality obligations. ABC Family Law provides, upon request, Mutual Non-Disclosure Agreements for its Customers, which may be tailored based upon Customer’s individual business needs, as a means to control and limit the disclosure of Customer Personal Data.
ABC Family Law may provide Personal Data to a Third Party that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, ABC Family Law may store such Personal Data in the facilities operated by a Third Party. Such Third Party must agree to use such Personal Data only for the purposes for which they have been engaged by ABC Family Law and they must either: (1) comply with the Privacy Shield principles or another mechanism permitted by the applicable European data protection law(s) for transfers and processing of Personal Data; or (2) agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy. ABC Family Law also may disclose Personal Data for other purposes or to another Third Party when a Data Subject has consented to or requested such disclosure. In cases of onward transfer to third parties of data of E.U. or Swiss individuals, received pursuant to the E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, ABC Family Law is potentially liable.
6. DATA INTEGRITY AND SECURITY
ABC Family Law uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. ABC Family Law has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. For example, electronically-stored Personal Data is stored on a secure network with firewall protection, and access to ABC Family Law's electronic information systems requires user authentication via password or similar means. ABC Family Law also employs access restrictions, limiting the scope of Employees who have access to Customer Personal Data. Further, ABC Family Law uses secure encryption technology to protect certain categories of Personal Data. Despite these precautions, no data security safeguards can guarantee absolute security all of the time, and as such ABC Family Law does not make any such guarantee.
7. NOTIFICATION
ABC Family Law notifies Customers about its adherence to the Privacy Shield principles through its publicly posted website privacy policy, available at https://ABCFamily.Law/privacy/
8. ACCESSING PERSONAL DATA
ABC Family Law personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized.
9. RIGHT TO ACCESS, CHANGE OR DELETE PERSONAL DATA
- 9.1 Right to Access. Data Subjects have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which ABC Family Law
- collected the Personal Data. Data Subjects may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law. Upon reasonable request and as required by the
- Privacy Shield principles, ABC Family Law allows Customers access to their Personal Data, in order to correct or amend such data where inaccurate. Customers may edit their Personal Data by contacting ABC Family Law by phone or email. In
- making modifications to their Personal Data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of Personal Data, Customers should submit a written request of the same. Persons that have submitted
- their Personal Data to a ABC Family Law Customer should contact the Customer in the first instance to update their data.
- 9.2 Requests for Personal Data. ABC Family Law will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding
- request for disclosure of the Personal Data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If ABC Family Law receives a request for access to his/her Personal Data
- from a Customer's customer, then, unless otherwise required under law or by contract with such Customer, ABC Family Law will refer such Data Subject to Customer.
- 9.3 Satisfying Requests for Access, Modifications, and Corrections. ABC Family Law will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Data.
This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles. ABC Family Law will make Employees aware of changes to this policy, and will notify Customers if any changes are made that materially affect the way that Personal Data is handled and previously collected, and ABC Family Law will allow Customers to choose whether their Personal Data may be used in any materially different manner.
11. QUESTIONS OR COMPLAINTS
Customers may contact ABC Family Law with questions or complaints concerning this Policy at the following address: support@ABCFamily.Law
12. ENFORCEMENT AND DISPUTE RESOLUTION
In compliance with the Privacy Shield Principles, ABC Family Law commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ABC Family Law at:
Pamela Valerie Sookdeo
ABC Family Law
3 Bedford Gardens,
Luton, United Kingdom, LU3 1BX
Email: support@ABCFamily.Law
Phone: +442081576559
We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your inquiry or complaint. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit your countries DPA for more information or to file a complaint.
ABC Family Lawhas further committed to refer unresolved Privacy Shield complaints to the appropriate EU data protection authorities (DPAs) and/or the Swiss Federal Data Protection and Information Commissioner (FDPIC). The services of the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) are provided at no cost to you.
Under certain conditions, more fully described on the Privacy Shield Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
13. Definitions
Capitalized terms in this Policy have the following meanings:
"Customer" means a prospective, current, or former partner (distributor or reseller), vendor, supplier, customer, or client of ABC Family Law. The term also shall include any individual agent, employee, representative, customer,
or client of a ABC Family Law Customer where ABC Family Law has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.
"Data Subject" means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her
personal physical, psychological, mental, economic, cultural or social characteristics. For Customers residing in Switzerland, a Data Subject also may include a legal entity.
"Employee" means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of ABC Family Law or any of its affiliates or subsidiaries, who is also a resident
of a country within the European Economic Area.
"Europe" or "European" refers to a country in the European Economic Area.
"Personal Data" as defined under the European Union Directive 95/46/EC means data that personally identifies or may be used to personally identify a person, including an individual's name in combination with country of birth,
marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, email address, user ID, password, and identification numbers. Personal Data does not
include data that is de-identified, anonymous, or publicly available. For Switzerland, the term "person" includes both a natural person and a legal entity, regardless of the form of the legal entity.
"Third Party" means any individual or entity that is neither ABC Family Law nor a ABC Family Law employee, agent, contractor, or representative.
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